FAQ

Do you accept online bookings?​

• Yes, we do accept online bookings. We are a fully automated cleaning service provider, ensuring a seamless and hassle-free customer experience.

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Do you take cash?

• Unfortunately, we do not accept cash or check payments. However, we do accept online payments through debit cards, credit cards, or bank transfers.

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Do you provide your own equipment?

• Our cleaners bring all the necessary equipment to complete their services. If you have a specific request, such as shining a stainless steel fridge, we kindly ask that you provide the appropriate cleaning solutions to assist our cleaners in fulfilling that request.

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How do we pay for the service?

• Once the cleaning service is completed, payment will be processed using the details collected at the time of booking. The final invoice will be sent directly to you, and the payment will be processed accordingly.

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What types of services do you offer?

Residential Cleaning Services

• Recurring Cleaning (Weekly, Bi-Weekly, Monthly)

• Deep Cleaning (Initial & Seasonal)

• Move-In / Move-Out Cleaning

• Post-Construction Cleaning

• Luxury Home Detailing

• Eco-Friendly Cleaning Options

• Customized Cleaning Plans

 

Room-Specific Services

• Kitchen Cleaning & Sanitizing

• Bathroom Deep Cleaning

• Bedroom Cleaning & Bed Linen Changes

• Living Room & Common Area Cleaning

• Dusting (high/low surfaces, baseboards, fans)

• Floor Care (Vacuuming, Mopping, Polishing)

• Wall, Door, & Baseboard Cleaning

• Inside Cabinet & Appliance Cleaning (optional)

 

Commercial Cleaning Services

• Office Cleaning

• Retail Space Cleaning

• Boutique & Salon Cleaning

• Real Estate Property Cleaning

• Short-Term Rental Turnover Cleaning

• Common Area & Lobby Detailing

• Disinfection & Sanitization Services

 

Additional Services​

• Laundry & Folding (add-on)

• Interior Window Cleaning

• Organization Services (closets, cabinets, pantries)

• Green Cleaning Products Upon Request

 

Do you offer carpet cleaning or window cleaning?

• Yes, we also offer carpet cleaning and window cleaning services!

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Do you carry liability insurance?

• Yes, we have general liability insurance, workers' compensation insurance, commercial motor insurance, and janitorial bond insurance.

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How frequently do you bill for Commercial Cleaning? 

• Our accounts are billed monthly.

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What customer service systems do you have in place? 

• Our customer service team is available to assist you Monday through Friday from 8:00 am to 5:00 pm. We respond quickly to all messages, and if any issues arise, we aim to resolve them within 24 hours. Don’t hesitate to reach out if you need to get in touch!